Effective July 21, 2026 · Version 2026-07-21-draft
Privacy Policy
This policy explains the information WindowHop uses to operate store pages, booth accounts, private questions, support, and subscriptions.
1. Information collected
WindowHop may collect names, email addresses, store and booth details, uploaded photos, discount settings, private question content, support requests, login-link activity, subscription status, and technical information such as browser type, timestamps, referral source, page activity, and a one-way hash derived from an IP address when policy acceptance is recorded.
2. Payment information
When billing is enabled, payment-card or bank information will be entered directly into Stripe. WindowHop is designed to store only the identifiers and status information needed to connect a WindowHop account with Stripe, such as customer, subscription, price, invoice, and payment status identifiers. WindowHop does not intend to store full card numbers.
3. How information is used
Information is used to provide accounts, publish store and booth pages, deliver secure sign-in links, route private questions and replies, prevent abuse, provide support, process subscriptions, calculate partner payments, understand feature use, maintain backups, and improve reliability.
4. Service providers
WindowHop uses service providers to operate the platform, including hosting and database providers, object storage, email delivery, payment processing, and security or analytics services. These providers receive information only as needed to perform their services under their own agreements and privacy obligations.
5. Public and private information
Store names, addresses, hours, public contact information, booth labels, booth photos, categories, and active discounts may be publicly visible. Seller email addresses, shopper contact details, private questions, replies, account links, billing status, and administrative notes are not intended for public display. Store partners may receive or view information necessary to confirm booth renters and operate optional holds.
6. Retention
WindowHop retains information while needed to provide the service, comply with legal and accounting obligations, resolve disputes, prevent fraud, and maintain reasonable backup and recovery systems. Content may remain in backups for a limited period after deletion. Expired access tokens and old operational records may be deleted or anonymized.
7. Security
WindowHop uses measures such as signed access sessions, limited-use login links, encrypted transport, private object storage, restricted administrative access, and provider-managed payment collection. No internet service can guarantee absolute security, and users should report suspected unauthorized access promptly.
8. Choices and requests
Users may update account information through available dashboards, cancel subscriptions through the billing tools when enabled, and request help with access, correction, deletion, or privacy questions through WindowHop support. Some information may be retained when required for legal, fraud-prevention, accounting, or security reasons.
9. Children
WindowHop is intended for adult store operators, sellers, and shoppers and is not directed to children under 13. A parent or guardian who believes a child submitted personal information should contact WindowHop.
10. Policy updates
WindowHop may update this policy as features, providers, or legal requirements change. The current version and effective date appear at the top of this page.
Contact
Questions about this document may be sent to lukejohnford1@gmail.com.