Answers first. Human help when needed.
Use the common answers below, then send WindowHop the details when something needs personal attention.
Frequently asked questions
How do I add or replace booth photos?
Open My Booth and choose Gallery. Add photos until your available capacity is full, or select existing photos to replace. You can choose a cover, pin up to two photos, and reorder the gallery.
How do I get back into My Booth?
Open My Booth, enter the email connected to your booth, and use the one-time link sent by WindowHop.
Email me a new My Booth sign-in linkHow does billing work?
Your Plan & billing tab shows whether you pay, the store covers your access, or WindowHop granted trial or complimentary access. After Stripe is connected, billing changes and cancellation happen through Stripe’s secure portal.
How do I claim a booth?
Open the participating store page and choose Have a booth here? The store owner confirms that you rent the booth. WindowHop does not manually approve normal booth claims.
How do I create or end a booth discount?
Open My Booth → Discount. Choose a percentage, what it applies to, and the timeframe. Turn the discount off when it ends.
Why is my booth not publicly visible?
My Booth shows the current status. A booth may be waiting for its first approved photo, in a payment grace period, scheduled to cancel, suspended for review, or inactive.
Can I shop without creating an account?
Yes. Search, browse, share, ask private questions, and save on the current device without signing in. A free shopper account only syncs saves and replies across devices.
Open Saved & InboxDoes WindowHop sell or ship items?
No. WindowHop is the digital storefront for physical shopping. Availability is confirmed with the seller or store.